Gene Marks | Page 8

There is nothing wrong with "returning'' a call the prospect said they were going to give you but, apparently, has forgotten to.

The thing about meeting a lot of people is that you're certain not to like all of them.

Selling people something that surprises them when it works is no way to cultivate customer loyalty.

Stop making a fetish of technology and start focusing on the people you need to hire to use it.

People who need a ride to the airport or home spit "surge pricing'' but when did supply and demand become a reviled concept?

An accountant you can't get him on the phone or who doesn't know who you are after April 15 is worthless.

The Eagles owner fired the team's head coach, with no ready replacement and apparently without consulting anyone.

Nobody works or does business but everybody wants their bonus and a really nice party.

Customers think warmly of small businesses in principle but it's price, service and quality that decides where they buy.

To make your office party less of an ordeal for your team, tell them thanks for working hard and then leave them alone.

Remarkably few businesses invest the time, much less money, to maximize software they own but don't really understand.

And the best part? It won't cost you anything extra and it'll be available in a Flash.

You may make more money over your lifetime as a business owner, but at what cost?

No, there's no such thing as a free puppy, and that employee will cost you way more than just a salary.

If you, or someone in your life, chronically shows up after the scheduled time, it's time for a change.

We don't have the time or the resources to carefully think through everything. So we do a lot of things by our gut. Sometimes things turn out OK. Sometimes, well -- it's not so good.

Are you envious of Harper Lee's success? Too bad. You'll never reach that level of success. But does that really matter?

The tale of a local diner owner who sought local elected office, and the dangers he faced with his business.

Outsourcing is and will continue to be a vital way for small- and medium-sized companies to grow. But just knowing what to outsource isn't the issue.

As long as people have a right to freedom of speech, businesses are free to sell whatever is still legal.

Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.

Whether you agree with it or not, these increases are coming. Stop complaining and start preparing.

Petty theft, white lies and cut corners are everywhere you look.

While we celebrate the majority of our nation's employers, we should not forget about those other businesses.

Here are three things you should be doing right now to prepare for 2016.

Unless, of course, you fall into one of these five categories. My time is limited, after all.

Most of us don't operate outside of the law. Sometimes, we make choices that would be considered unethical by some, yet perfectly appropriate by others.

Hey entrepreneurs and business people, stop saying you're sorry so much.

These four people, among others, rose above thousands of others to have great careers. What set them apart?

The pilloried comedian has continued performing despite numerous allegations of sexual abuse.