Building a Business
Customers Are Not Always Right. They Are Just Never Wrong.
Follow these steps to resolve most matters when clients' service expectations are not met.
Zeke Adkins is the co-founder of Luggage Forward. Previously he was a member of the worldwide market-development team at Atlas Venture and vice president of Kurtzman Group, a consulting and advisory firm. He also served as executive director of Corporate Governance Summits, a joint venture between Kurtzman Group and Kalorama Partners.
Want to write for Entrepreneur too?
Apply to join Entrepreneur Leadership network.
More From Zeke Adkins
Building a Business
The Art of Crafting Successful Vendor Relationships
Partnering with established service providers allows a young company to scale more quickly and focus on developing and refining the core business.
Thought Leaders
Are You Getting Your Money’s Worth From Disagreements?
Consider how to truly listen to another colleague. You'll arrive at better discussions, decisions and results.
Building a Business
Why (and How) You Should Befriend Your Competitors
As a business owner, a large part of your strategy is to outshine competitors but savvy entrepreneurs know that it is also smart to create and maintain relationships with them.
Building a Business
Friends Forever? Stay Close Even After Co-Founding a Company.
Each partner should contribute to the business based on strengths. Rely on an advisor if needed and prepare for your relationship to evolve.
