Nic Haralambous

To what degree do outside influences impact your business's success? As a business owner, should you be focused on your business, or taking a macro view of the world?

When you're building a business, you can't do it without an exceptional team, and great teams are built on trust. Here's how to let go so that people can excel at their jobs.

Some people will tell you that hiring is the most important thing at your business. Others will say it's sales, product, customer service, new relationships, culture and honestly, anything else they can think of. Here's my short answer to the question about priorities: Whatever is burning the fastest gets the most attention.

Building big businesses takes a focus on the little things - and great customer service is all about the small details.