Thought Leaders
If You Can’t Solve a Customer Complaint in 10 Minutes, You’re Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
Joshua March is the CEO of Conversocial, a digital care platform that delivers enterprise scale customer service through social media and mobile messaging channels. He is also the author of Message Me, a book that dives into how social media, messaging and AI are transforming customer service.
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