Founder + President of Content Science
at Content Science
Colleen Jones is president of the award-winning firm Content Science, which has advised hundreds of the world's top brands and Fortune 500 companies. Colleen wrote the highly rated book The Content Advantage: Succeed at Digital Business with Effective Content, now in its third edition.
Gen AI isn't like other technology, so it's easy to miss the real risks of deploying it across your content. Understand three potential blindspots so you can sidestep the risks of gen AI and maximize the rewards.
When efforts to modernize customer experience focus too much on technology and not enough on content, your company risks wasting resources, falling behind the competition and losing customers.