Merchant Services

Company Snapshot

• Year Founded: 2009
• Headquarters Location: San Francisco, California
• Ownership: Public (Block, Inc., formerly Square, Inc.)
• Key Executives: Jack Dorsey (Co-founder \& CEO, Block, Inc.)
• Number of Locations: 4M+ businesses served globally (merchant network; not storefronts)
• Public Contact: Tel: 1-855-700-6000; Email: Not publicly listed—general contact via website form

Company Overview

Square is a global provider of integrated payment and point-of-sale (POS) solutions, designed to enable businesses, including franchise operators, to manage transactions, banking, and daily operations from a single platform. The company's mission is to empower merchants of all sizes with digital tools for selling, managing finances, and growing their business.

Services Offered

• Provides all-in-one POS hardware including Square Terminal, Square Register, and Square Handheld, which support streamlined payment processing and inventory management.
• Offers merchant services such as credit card processing, online payment solutions, and invoice management, tailored for multi-location and mobile operations.
• Facilitates business banking through Square Financial Services, offering checking accounts and debit cards for streamlined cashflow management (in partnership with FDIC members).
• Delivers business analytics, team management, and marketing tools to support franchise operators in optimizing local, regional, and enterprise performance.

Value Proposition

• Industry Specialization: Serves all sectors with particular strength in retail, food \& beverage (QSR/cafes), personal services, and multi-location franchises.
• Key Benefits:
  • Consolidates payment, banking, and POS functions for simplified franchise operations.
  • Enables real-time business analytics across multiple locations, improving performance tracking.
  • Provides seamless onboarding for new franchise locations via portable hardware and cloud-based tools.
• Franchise Expertise: Square’s client base includes thousands of multi-unit franchises and small business groups, as evidenced by their public franchise customer stories and industry case studies. Square’s platform is often cited in franchise growth guides for reliability, scalability, and the ability to adapt to diverse business models, though no exclusive franchise-only solution is advertised.