Company Snapshot

• Year Founded: 2011
• Headquarters Location: 3308 Preston Rd, Suite 350-232, Plano, TX 75093
• Ownership: Private; backed by Greenridge Growth Partners (since 2023)
• Key Executives: Berkley Simmons (CEO), John Keene (Founder and CTO)
• Number of Locations: 50+ brands, 2000+ franchise locations across the U.S. and Canada (serviced)
• Public Contact: Phone: 888.493.9995; Email: support@serviceminder.com

Company Overview

ServiceMinder is a franchise-focused platform purpose-built for managing and operating home services brands, supporting both franchisors and franchisees across North America. The company offers an integrated SaaS solution designed to streamline operations, automate royalty and business processes, and enhance data-driven decision-making for franchise systems of all sizes.

Services Offered

• CRM and workflow platform tailored for service-based franchises, featuring lead capture, scheduling, mapping, and proposal management.
• Advanced automation tools for royalty reporting, KPI dashboards, and recurring billing/invoicing.
• Integrated payment processing, marketing automation, and mobile field service management.
• Seamless tech stack integration with third-party tools including call centers, reviews, referrals, and vehicle tracking.

Value Proposition

• Industry Specialization: Dedicated to home services franchisors and franchisees, including sectors like cleaning, electrical, pest, landscaping, and general field service operations.
• Key Benefits:
  • Delivers brand-wide operational consistency and centralized control for franchisors.
  • Streamlines royalty collection with automatic reporting tailored to franchise business models.
  • Boosts franchisee efficiency and revenue with automation, real-time KPI dashboards, and a unified platform for all daily activities.
• Franchise Expertise: ServiceMinder is recognized as a top technology provider for franchises, cited in Entrepreneur Media's Top Franchise Supplier lists for multiple years. The platform is currently deployed by over 50 franchise brands with 2000+ locations, showcasing significant reach and sector credibility.