Other Technology Services

Company Snapshot

• Year Founded: 1999
• Headquarters Location: San Francisco, California, USA
• Ownership: Public (NYSE: CRM)
• Key Executives: Marc Benioff (Chair, CEO \& Co-Founder), Parker Harris (Co-Founder \& CTO), Robin Washington (President \& Chief Operating and Financial Officer)
• Number of Locations: Over 76,000 employees globally; offices in multiple countries
• Public Contact: General information and contact via website; notable email: PR@salesforce.com

Company Overview

Salesforce is a global leader in cloud-based customer relationship management (CRM) and artificial intelligence-driven software solutions, serving companies of every size and industry. Its platform enables franchise and multi-location businesses to centralize customer interactions, streamline operational processes, and create personalized experiences across all locations.

Services Offered

• Centralized CRM to manage sales, marketing, customer service, and analytics for all franchise locations.
• Automation and workflow tools, including generative AI for marketing campaigns, sales stages, and support operations.
• Custom dashboards and reporting for performance tracking, forecasting, and compliance across franchise networks.
• Collaboration and communication tools (such as Salesforce Chatter) for franchisor-franchisee engagement and support.

Value Proposition

• Industry Specialization: Salesforce delivers solutions that are broadly applicable across all industries, with tailored offerings for QSR, Retail, Home Services, Professional Services, Manufacturing, and more.
• Key Benefits:
  • Maintains brand integrity and customer experience with centralized data and automation.
  • Empowers franchisees with customizable local tools while ensuring alignment with corporate standards.
  • Streamlines sales, support, and marketing operations—improving efficiency and performance for multi-location operators.
• Franchise Expertise: Salesforce is frequently cited as a top CRM for franchises due to its ability to unify customer data, support decentralized operations, and provide industry-specific best practices. Public case studies reference its impact on operational consistency, franchisee collaboration, and localized marketing success.