Consulting

Company Overview

Pembroke \& Co. is a consulting firm dedicated to maximizing profit and operational efficiency for franchise systems and multi-unit businesses through loss prevention, operational auditing, and tailored human resources solutions. The company’s mission is to provide hands-on, data-driven support to help franchise owners address complex operational challenges and improve overall performance.

Services Offered

• Proactive loss prevention and operational analysis, including video and POS monitoring to detect theft, efficiency gaps, and policy breaches.
• Full-cycle human resources and recruitment consulting, from culture-focused candidate vetting to policy creation and performance management.
• Business operations auditing to uncover cost reduction opportunities in labor, utilities, and inventory management.
• Ongoing support for franchisees, including training process improvements, risk management, employee engagement strategies, and online reputation monitoring.

Value Proposition

• Industry Specialization: Extensive expertise supporting franchise and multi-location businesses, especially in the quick-service restaurant (QSR), fast casual, and hospitality sectors.
• Key Benefits:
  • Streamlines operational reviews to prevent loss and enhance profitability.
  • Provides end-to-end HR services for easier recruiting, onboarding, and retention.
  • Improves business intelligence with thorough reporting and actionable insights for franchise leaders.
• Franchise Expertise: Serves prominent multi-unit franchise brands and has long-term relationships with franchise operators, including client testimonials highlighting increased profitability and operational improvements across all locations. Franchise-focused consulting is evidenced by custom reporting, red-flag systems, and dedicated franchise support resources.