Other Technology Services

Company Overview

Microsoft Dynamics 365 is a cloud-based platform offering integrated CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) solutions designed to unify data, automate workflows, and enhance productivity for complex organizations. The platform is built to support multi-brand, multi-location, and franchise business models by enabling efficient operations, customer engagement, and decision-making across geographically dispersed teams and units.

Services Offered

• Unified CRM and ERP systems for sales, marketing, finance, operations, and customer service.
• AI-driven automation, analytics, and business insights designed to optimize decision-making and customer experiences.
• Multi-company and franchise management tools, including finance, compliance, and reporting modules.
• Add-ons and integrations to tailor the platform to specific industry or franchise needs, including partner-developed extensions.

Value Proposition

• Industry Specialization: Dynamics 365 serves a broad set of industries including retail, restaurant, professional services, and franchise operations; it is built to scale across multi-brand or multi-unit organizations.
• Key Benefits:
  • Centralizes financial, operational, and customer data for all franchise entities, streamlining reporting and oversight.
  • Enables consistent branding, compliance, and personalized marketing across locations.
  • Automates workflows and uses AI to increase efficiency, reducing cost of ownership and accelerating deployments.
• Franchise Expertise: Dynamics 365 includes franchise- and multi-company accounting features, client case studies (e.g., Andretti Indoor Karting \& Games, Michelin) showing significant cost reductions and process improvements, and a network of partners offering franchise-specialized implementations and extensions.