Company Snapshot

• Year Founded: 2016
• Headquarters Location: 130 West Union Street, Pasadena, California, 91103, United States
• Ownership: Privately held
• Key Executives: Tom Ngo (Founder \& CEO)
• Number of Locations: 2-10 employees; serves over 100 franchise brands (platform-wide)
• Public Contact: General phone: 626-535-2878; Contact form via website

Company Overview

Lumin.ai provides AI-powered sales automation, specializing in real-time conversational texting for lead follow-up and appointment scheduling. The company streamlines franchise development and sales engagement with integrated calendar and CRM support, delivering improved conversion rates and responsiveness for franchise systems and other business clients.

Services Offered

• AI-driven automated lead follow-up and qualification through text messaging
• Instant appointment scheduling linked to calendar and CRM platforms
• Compliance automation for opt-outs and data privacy
• Omni-channel support to harmonize sales activities across voice, email, and text

Value Proposition

• Industry Specialization: Serves diverse verticals with a strong emphasis on franchise development, home services, retail, and new-home sales.
• Key Benefits:
  • Enables immediate, consistent follow-up for franchisee leads, accelerating brand growth.
  • Automates appointment booking, reducing lost opportunities and freeing staff to close sales.
  • Elevates sales conversion rates and marketing ROI for distributed franchise teams across multiple markets.
• Franchise Expertise: Lumin.ai is a member of the International Franchise Association and has system-wide deployments with brands such as Floor Coverings International and Batteries Plus, achieving measurable results like doubling appointments and highest ROI for franchise clients; public case studies and testimonials highlight tailored solutions for the franchise sector.