Company Overview

Listen360 is a customer experience management platform designed to increase repeat customers and improve retention for businesses with multiple locations, including franchise systems. Their mission centers on collecting actionable feedback, driving operational improvements, and enhancing brand reputation so franchise owners can achieve higher customer loyalty and streamlined growth.

Services Offered

• Collects and analyzes customer feedback with targeted surveys and Net Promoter scoring.
• Automates review generation to boost online reputation and enhance SEO for individual franchise locations.
• Provides actionable insights to reduce churn and increase repeat business.
• Offers robust integration with popular business tools and white-glove onboarding, training, and ongoing support tailored for multi-unit operators.

Value Proposition

• Industry Specialization: Serves a broad range of industries including Home Services, Fitness, Wellness, Children’s Services, and more, with proven franchise experience in brands such as Mathnasium, Sport Clips, ServiceMaster Clean, Rollins, i9 Sports, and The Little Gym.
• Key Benefits: Streamlines customer feedback collection across locations; increases Google reviews and online visibility; reduces customer churn to drive revenue; aligns teams on key growth drivers and brand standards.
• Franchise Expertise: Supplier member of the International Franchise Association; supports the Net Promoter System; features case studies and resources focused on franchise operations and multi-location environments, with evidence of effective service delivery to leading franchise brands.