Other Technology Services

Company Snapshot

• Year Founded: 2006
• Headquarters Location: 2 Canal Park, Cambridge, MA 02141, United States
• Ownership: Public (NYSE: HUBS)
• Key Executives: Yamini Rangan (CEO), Dharmesh Shah (Co-Founder \& CTO), Kate Bueker (CFO)
• Number of Locations: Multiple global offices, serving customers in over 135 countries
• Public Contact: +1 888 482 7768, No general email listed; contact through website

Company Overview

HubSpot provides an AI-powered customer platform that unifies marketing, sales, and customer service within a single Smart CRM solution, enabling businesses to deliver connected customer experiences at scale. Its platform is trusted by over 268,000 customers globally—including franchises and multi-unit operators—offering integrated data, automation, and analytics to streamline business operations and drive growth for organizations of all sizes.

Services Offered

• Cloud-based Smart CRM customized for marketing, sales, and customer service teams
• AI-powered automation tools, including always-on agents to resolve customer inquiries and accelerate sales pipelines
• Marketing automation (content management, email, social media, lead generation, and reporting)
• Sales enablement, customer support solutions, and robust analytics for multi-location or franchise systems

Value Proposition

• Industry Specialization: HubSpot serves a broad range of industries, including QSR, retail, home services, B2B, and B2C organizations; it is widely adopted by both SMBs and enterprise, as well as franchises and multi-location brands.
• Key Benefits:
  • Unifies all customer interactions for every location into a single CRM for enhanced visibility and coordination
  • Automates and streamlines marketing, sales, and service tasks to improve lead management, customer retention, and location-level reporting
  • Facilitates scalable growth by supporting consistent customer experiences across all franchise units
• Franchise Expertise: HubSpot actively highlights franchise client success stories and supports multi-unit operators with case studies about pipeline growth, improved NPS, and faster onboarding, demonstrating a track record of adapting their platform to franchise-specific needs.