Other Technology Services

Company Snapshot

• Year Founded: 2000
• Headquarters Location: 13865 Sunrise Valley Dr, Suite 150, Herndon, Virginia, 20171, United States
• Ownership: Private; backed by private equity investor Serent Capital
• Key Executives: Gabby Wong (Chief Executive Officer)
• Number of Locations: Serves over 1500 brands and 1 million franchise or multi-location business units worldwide
• Public Contact: Phone: +1 703-390-9300, Email: helpdesk@franconnect.com

Company Overview

FranConnect is a leading provider of franchise management software that supports franchisors and multi-location business owners in driving growth, improving operational efficiency, and ensuring brand consistency at scale. The platform delivers integrated solutions for sales, operations, and marketing, specifically catering to the unique challenges and workflows of franchise systems and multi-location networks.

Services Offered

• Franchise sales CRM to accelerate lead conversion and franchise development
• Operations management, including compliance, audits, issue resolution, and field performance tracking
• Royalty management, automating royalty calculations, invoicing, and payment processes
• Marketing, brand management, and local campaign execution through integrations with partners like Xpressdocs

Value Proposition

• Industry Specialization: Serves all franchise verticals including QSR, retail, hospitality, home services, and more, supporting both emerging and established franchise systems.
• Key Benefits:
  • Accelerates franchise development and streamlines sales pipelines for rapid unit growth.
  • Enhances operational consistency and reduces compliance cycle time by converting audit issues directly into trackable tasks.
  • Automates financial reporting and royalty collection, enabling accurate and efficient multi-unit financial oversight.
• Franchise Expertise: FranConnect’s platform is trusted by over 1500 franchise brands, including a significant portion of Franchise Times’ Top 100, and is recognized for increasing client growth rates above industry average. Whitepapers, case studies, and AI-driven solutions tailored to franchise operations further demonstrate its deep engagement and expertise within the franchise market.