Company Snapshot

• Year Founded: 2023
• Headquarters Location: 1977 Glenada Crescent, Oakville, Ontario, L6H 4M7, Canada
• Ownership: Private
• Key Executives: Raphael Rajan (Co-Founder \& CEO), Shray Mehra (Co-Founder \& COO), Gabe Cadamuro (CTO), Jason Kealey (CPO)
• Number of Locations: Serves over 175 franchisee locations as clients (operates globally with primary base in Canada)
• Public Contact: 855-777-3933; email via online contact form on website

Company Overview

EZee Assist is a technology company specializing in AI-powered operational support for franchise networks and multi-unit businesses. The platform acts as an intermediary by providing instant, precise answers to operational questions from a franchise system’s internal documents, streamlining support across all channels without requiring users to learn new workflows. Its core mission is to amplify franchise operations by enabling continuous, context-aware support for both franchisors and franchisees, helping maintain system standards and operational consistency at scale.

Services Offered

• AI-enabled virtual support agent for instant answers to franchisee and staff operational questions
• Intelligent ticketing workflows and content analytics to improve franchise support and training effectiveness
• Automation of repetitive franchisee queries from multiple communication channels (e.g., SMS, email, WhatsApp, intranet)
• Proactive insights for content development, highlighting knowledge gaps and content usage trends across the network

Value Proposition

• Industry Specialization: Purpose-built for the franchise sector, including recognized brands in QSR, property management, home services, and retail franchises (e.g., BeaverTails Canada, Real Property Management, Spray-Net, Fresh Burger, EverLine Coatings).
• Key Benefits:
  • Streamlines knowledge transfer and reduces training burden on Franchise Business Consultants (FBCs), freeing franchise support staff to focus on higher-value, revenue-driving activities.
  • Eliminates repetitive support queries, improving support response times and reducing support costs.
  • Empowers franchisees to access critical business information instantly, boosting operational confidence and consistency.
• Franchise Expertise: Demonstrates deep expertise in franchising with rapid traction among multi-unit systems and testimonials from leading franchise clients, citing strong adoption, positive impact on franchisee satisfaction, and hands-on implementation tailored for franchise business models.