Merchant Services

Company Overview

American Express Merchant Services offers global payment processing solutions tailored for franchises and business clients, emphasizing secure, reliable, and innovative digital experiences that help organizations scale and serve diverse customer segments. Its core mission is to empower commerce through best-in-class service and technology, supporting merchants in building lasting customer relationships and growing revenue.

Services Offered

• Payment and credit card processing (contactless, multi-currency, recurring billing, AR automation)
• Merchant account management, including dispute and chargeback handling.
• Marketing and loyalty tools to drive customer engagement
• Business finance solutions, including expense management and business loans

Value Proposition

• Industry Specialization: American Express serves franchises and businesses of all sizes across retail, QSR, hospitality, and service sectors, with particular strength in attracting affluent and high-engagement customer demographics.
• Key Benefits:
  • Increases average ticket size and repeat business through premium cardholder base and rewards loyalty programs.
  • Offers seamless digital solutions that streamline payment acceptance, recurring billing, and cash flow management.
  • Enhances brand reputation and customer trust by associating with a globally recognized payment network.
• Franchise Expertise: American Express actively markets payment solutions to franchise systems, features franchise case studies, and provides dedicated support resources; data shows Amex acceptance drives incremental sales and more frequent visits among franchise customers, including Gen Z growth.