Company Snapshot

• Year Founded: Not publicly disclosed (estimated late 2010s)
• Headquarters Location: Charlotte, North Carolina, USA
• Ownership: Private
• Key Executives: Not individually listed
• Number of Locations: Serves all 50 states and Canada (no branch count; remote and digital service model)
• Public Contact: 133 Scaleybark Rd, Charlotte, NC 28209; general contact via website or online form

Company Overview

Payment Pilot is a privately held merchant services provider specializing in modern, no-contract payment solutions for businesses, including franchises across North America. Their mission centers on delivering transparent pricing, rapid service, and advanced technology, helping business owners streamline payment acceptance and reduce unnecessary fees.

Services Offered

• Credit and debit card processing, including swipe, dip, virtual terminal, and mobile app support.
• ACH and electronic check processing.
• Online payment gateways with invoicing, recurring billing, and card-on-file functionality.
• Point of sale systems, next-day funding, and surcharge/convenience fee options.
• Transparent and competitive pricing models with no setup, junk, or cancellation fees.

Value Proposition

• Industry Specialization: Focuses on service-based franchises such as home services and B2B, but solutions are suitable for a wide range of franchise sectors.
• Key Benefits:
  • Offers transparent, markup-free pricing to lower annual payment processing costs for franchisees.
  • Simplifies onboarding and account setup, getting new franchise units operational quickly with personalized training and support.
  • Provides robust compliance management for surcharging/cash discount programs, and guarantees competitive rates or price-matching.
• Franchise Expertise: Proven experience with franchise systems is validated by case study testimonials from franchise owners (e.g., kitchen remodeling franchises), partnerships such as Home Franchise Concepts, and dedicated integration with franchise CRMs like ServiceMinder.